Customer Service Manager

Customer Service Manager $75,000 - S90,000 Truliteis GROWING! We are lookingforCustomer Service Managerto bebased at our Knoxville, TN Officelocation.
Senior-level position that provides leadership and management to a customer service support organization servicing multiple products and services.
Executes business strategy and processes to adapt and support customer requirements.
Initiates and/or implements corrective action for complex customers and issues as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Who You Are: A Leader, Effective Communicator, Positive & Approachable, Problem Solver! Skills You Bring: Proven success managing and leading a customer service team.
3 to 5 plus year's customer service experience in manufacturing (glass, aluminum or building materials work experience preferred).
Must be able to multi-task, organized, efficient, accurate and detailed oriented.
Must be able to work and manage a team successfully in a fast-paced environment.
Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills Experienced user of Microsoft Office suite (Excel, Outlook, Word).
What you will be doing: Manage, coach and support Customer Service Team Supervises and coordinates activities of workers in the Glass, Aluminum, and Envision Customer Service Departments Provides team with timely and accurate feedback of performance reviews, disciplinary problems, production issues, customer issues, material shortages, equipment problems etc.
when required or appropriate Motivates customer service team to meet or exceed performance expectations Communicates effectively with customers & various facets of the organization to ensure excellent customer satisfaction both verbally and in writing Why Trulite: Truliteoffers the most comprehensive benefit coverage in the industry.
We give our employeesimmediate accesstohealth, dental, vision and life insurance benefits, as well as provideshort/long-term disabilitycoverage to protect you financially if injured outside ofwork.
We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.
Stay with us for a year and your401k employer match is 100% vestedand immediately becomes part of your ever improving financial plan.
This is also true for those who select and contribute to theirHealth Savings Account.
We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to growuntil needed.
The employer match for your HAS, if you choose to participate, is alsovested immediately at 100%improving your financial health.
Trulite bears most of the cost of your benefits.
We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.
Let us show you whyTrulitevalues you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer.
We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
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