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Case Manager Assistant

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Posted : Tuesday, September 19, 2023 08:21 AM

Samaritan Place offers emergency, transitional, and permanent housing services, which allow the guest and his/her case worker the time needed for appropriate evaluation and arrangement of the best possible living situation and supportive services.
Through our permanent supportive housing program, we are able to offer housing to some seniors who would not be able to maintain independent housing without some additional supports.
The Emergency Shelter Services Case Management Assistant will assist the Case Management team in providing direct services in accordance with agency policy and procedures and accepted industry practices.
*STATUS: * Full-time (35-hours/week) *PAY RATE: * $16.
00 per hour *SCHEDULE: * 1st Shift | 7:00 AM - 3:00 PM Thursday - Monday *BENEFITS: * Comprehensive benefits package offered, including: 17 vacation and 12 sick days annually, health insurance, 403(b) with 3% employer match, pension, life insurance and long-term disability *Job Responsibilities:* * Complete initial phone screening * Conduct assessment of new clients to ensure client’s meet eligibility of the program * Gather relevant information about the client’s needs, interests, and goals * Complete and review client intake packets, including conducting screenings and gathering necessary client information * Conduct comprehensive client orientation including house rules, services available, and answering any questions or concerns * Establish a healthy rapport with clients in order to create a comfortable and safe environment in which clients feel respected, valued, and heard * Follow all program policies, procedures, and protocols that support the needs of clients and promote the effectiveness of the program * Maintain accurate and timely client notes, ensuring that all information is accurate, up-to-date, and confidential * Provide logistical support to clients, such as scheduling appointments and arranging transportation * Communicate with clients to provide information about services available to them and to address any questions or concerns they may have * Coordinate with external service providers, such as healthcare providers and social service agencies, to ensure clients receive necessary support * Participate in case management team meetings and providing updates on client progress * Ensure available community resources are up to date in agency data base * Organize and facilitate group activities, educational training, etc.
* Respond to crisis situations, such as mental health emergencies or safety concerns, and providing appropriate interventions and referrals as needed * Navigate KCDC portal effectively * Other duties as required *Job Requirements:* * Must be able to move objects weighing up to 40 lbs.
* Must hold a valid driver license with an F-endorsement and maintain a clean driving record * Must be flexible and able to work occasional alternate shifts including weekends, weekdays, and holidays * Must be willing to travel if required * Must maintain any training and certification requirements * Must support the teachings of the Catholic Church and embody our organization’s mission and culture through behavior and daily interactions * Regular and predictable on-site attendance is required * Must be able to assume rotation of on-call responsibilities for program situations *Job Qualifications:* * High school or equivalent required; Associate Degree Preferred * Minimum of 1-3 years of experience in social services preferred * Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and other service providers * Knowledge of community resources and services, including mental health, medical, and housing resources * Demonstrated the ability to successfully work as part of a team * Strong organizational skills and ability to meet deadlines * Strong ability to think and act independently * Experience with MicroSoft Word, Excel, and Outlook * Ability to prioritize tasks * Ability to maintain accurate and timely records and reports * Strong commitment to advocacy for marginalized populations Job Type: Full-time Pay: $16.
00 per hour Expected hours: 35 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Day shift * On call Education: * High school or equivalent (Required) License/Certification: * Driver's License (Required) Shift availability: * Day Shift (Required) Work Location: In person

• Phone : NA

• Location : Knoxville, TN

• Post ID: 9052493300


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