Senior Learning Specialist, Cirrus Experience

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.
Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J.
Collier Trophy.
Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft.
To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.
Find out more at www.
cirrusaircraft.
com.
Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation.
The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.
We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.
Job Summary The Learning and Development team is looking for a creative-minded individual who will be an essential part on several creative projects.
The Learning Specialist works in an advisory capacity to anticipate and recommend effective learning solutions and connects Learning & Development opportunities to business objectives, partner performance, and employee development.
The Learning Specialist is responsible for conducting development needs assessments, designing, and implementing impactful learning initiatives using a variety of experiences - in-person training classes, live and recorded webinars, on-demand videos and virtual classroom sessions.
Duties and Responsibilities/Essential Functions Supports the Cirrus World Class customer experience standardization and training inside Cirrus and across our partner network.
Coordinate Cirrus University technical resources such as the learning management system, compliance tracking, onboarding courses, area specific training plans.
Evaluates training needs, identifies goals and develops learning strategies and training plans.
Measures the success of learning initiatives, programs, and materials; makes improvements and adjustments to increase learning engagement and retention.
Updates materials and content to maintain relevance and usefulness.
E-Learning Development, Partner with Instructional Designers and/or Subject Matter Experts to create effective online instruction.
Facilitate and deliver development programs via classroom, webinar, or other virtual environments in an engaging manner that is inclusive of various adult learning styles.
Create instructional videos, webinars, & presentations for HR related initiatives, such as onboarding, safety procedures, career development, employer branding, etc.
Collaborate with Manager, Learning and Development and other business leaders to identify requirements needed for e-learning content curation.
Create instructional videos, webinars, & presentations for customer service-related initiatives, such as onboarding, career development, employer branding, etc.
Ensures Exceptional Customer Service: Energize the Cirrus Service Essentials.
Strives to improve customer experience and service delivery methods.
Anticipates guests' needs and responds promptly.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere both externally and internally.
Emphasizes guest engagement during all departmental meetings and focuses on continuous improvement.
Qualifications Bachelor’s degree in business, hospitality management, education, human resources, or related area 5+ years’ experience in presenting, facilitating, and leading Strong project management skills Proven creativity with experience in visual/multimedia design (graphics, video, etc.
) Strong written and verbal communication including facilitation skills Knowledgeable in digital learning media (infographic, training videos, etc.
) Experience with Learning Management Systems and Instructional Design software MS Office Suite proficient Competencies Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Nimble Learning: Actively learns through experimentation when tackles new problems, using both successes and failures as learning opportunities.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
Duties, responsibilities and activities may change at any time with or without notice.
Work beyond 40 hours per week may be required.
Position will require up to 25% travel.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.
Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Knoxville, Tennessee Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem.
Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown.
Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location.
It’s no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.