Pemberton Truck Lines, Inc.
is looking for a Customer Service Representative based in our Knoxville, TN terminal.
This position will provide complete Customer Account management pertaining to any and all customer issues including communication of Customer Accounts issues and proactive communication of customer capacity.
Responsibilities:
Enter Orders.
Schedule appointments for entered orders via phone, email, or Customer websites.
Follow up on loading and delivering of orders / Track & Trace.
Monitor detention times on pickup and delivery of orders.
Obtain billing / accessorial information for orders as needed.
Monitor Customer trailer pools.
Understand and monitor committed customer lanes and volumes.
Accept, reject and update EDI data.
Visit current and / or potential customers - travel required.
Track, post and communicate service results.
Index and image orders and related customer service materials.
Plan area to match available freight with available trucks.
Post available trucks needing covered and loads needing to be brokered.
Make phone calls necessary to solicit freight or cover available loads.
Set up Carriers on tracking websites.
Monitor, call, email, process freight solicitation boards.
Complete daily checklists and turnover ensuring all work is complete.
Other duties as assigned.
Qualifications:
High School Diploma required.
Associates Degree preferred.
One to two years of related customer service experience.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Strong verbal and written communication skills.
Knowledge of geographical areas across the United States.
Ability to apply common sense to carry out written or oral instructions.
Ability to deal with problems involving variables in standardized situations.
Knowledge of Microsoft Excel, Word, and Outlook.
Ability to multi-task.
Interested candidates please reply via craigslist email with a resume.
No phone calls or walk ins.
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