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Posted : Monday, September 25, 2023 10:16 PM
Do you enjoy working with data and processes? Are you highly organized and detailed, crossing the Ts and dotting the Is? Do you enjoy documentation, solving problems, and Excel spreadsheets?
Our Contracting & Licensing Specialists are the company contacts between our national insurance carriers and all internal departments at NCC.
This role oversees the contracting process for our independent insurance agents from start to finish.
It ensures the accuracy of contract information in internal databases, troubleshoots contracting problems, and consistently provides timely and updated information.
This data is used at every company level to ensure accurate payments and records for our company and agents.
NCC is a small, growing company in East Tennessee with a collaborative culture and a well-appointed office conveniently located in West Knoxville at I-40 and I-140 on Parkside Drive near Turkey Creek.
This position is based in Knoxville, TN, and is not a fully-remote role.
We offer flexible and hybrid work arrangements and big-company benefits like paid parental leave, 1:1 financial planning, 401k match, student loan paydown assistance, referral bonuses, and more.
Personal Characteristics and Competencies a detail-oriented person who enjoys working with databases and information a positive individual who enjoys helping others find the tools they need to succeed a well-organized individual who can prioritize tasks and manage their area of responsibility an attitude of persistence and a “can-do” attitude someone who comes to the table with solutions and effectively resolves issues and conflicts in a positive manner a positive, personable individual who connects well with all types of people to build lasting and productive business relationships a flexible individual who is willing and able to adjust to the inevitable changes in the insurance market and learn new information a professional individual who remains calm, defuses difficult situations, and focuses on the goal of creating and maintaining positive relationships a highly intelligent individual who can figure out new software programs and solve problems Knowledge, Skills, and Abilities ensure the accuracy of relevant NCC databases effectively navigate a Customer Relations Management (CRM) system and related data sources communicate effectively by phone and in writing work quickly and knowledgeably with Microsoft Office Suite products, including Excel effectively organize and prioritize, meet all deadlines, and deliver results Responsibilities serve as the focal point for contract-related issues and troubleshoot issues effectively act as the direct liaison of NCC to national insurance providers and uplines develop a thorough knowledge of the products available, remain up to date on all changes to these products contact carriers daily to resolve issues and provide timely data entry updates understand SFG & NCC processes to ensure a smooth transition of acquired clients effectively collaborate with carriers to understand and document their processes and requirements to develop a streamlined experience for agents and their clients handle confidential and sensitive information with discretion and tact Basic Job Requirements: AS or equivalent work experience Document processing experience Computer and internet proficiency, especially proficiency with Microsoft Office Suite Intermediate or higher skills in Excel, including VLOOKUPs and pivot tables Experience working with and manipulating databases with large amounts of data Proficient communication in English (verbal and written); excellent grammar and spelling Able to sit for long periods, able to enter information by keyboard at a reasonable rate of speed, able to hear well over the phone, and able to see and read information on a computer screen and printed documents Experience that May Help You to be Successful in this Job BA/BS preferred database super-user customer service and troubleshooting experience administrative support experience with a heavy emphasis on data entry/review and accuracy experience with the healthcare insurance industry contracts administration (this is not contract negotiation) mortgage processing or another role in which legal documents are processed _____________________________________________________________________________ NCC (www.
nccagent.
com) is a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents.
We specialize in Senior insurance products and find satisfaction in knowing that our understanding of our products and the information we share with our agents ultimately helps Seniors across the country navigate the sometimes-confusing world of insurance options and make the best possible decisions for their present and future.
This position requires interaction with people and technology while either standing or sitting.
To best serve our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.
While performing the duties of this job, the team member must be able to sit for extended periods (position is primarily sedentary), be able to enter information by keyboard at a reasonable rate of speed, must have acute hearing ability, must be able to see and read information on a computer screen and printed documents, must be able to speak, understand, and write English fluently, and must have the ability to perform repetitive hand motions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
This role oversees the contracting process for our independent insurance agents from start to finish.
It ensures the accuracy of contract information in internal databases, troubleshoots contracting problems, and consistently provides timely and updated information.
This data is used at every company level to ensure accurate payments and records for our company and agents.
NCC is a small, growing company in East Tennessee with a collaborative culture and a well-appointed office conveniently located in West Knoxville at I-40 and I-140 on Parkside Drive near Turkey Creek.
This position is based in Knoxville, TN, and is not a fully-remote role.
We offer flexible and hybrid work arrangements and big-company benefits like paid parental leave, 1:1 financial planning, 401k match, student loan paydown assistance, referral bonuses, and more.
Personal Characteristics and Competencies a detail-oriented person who enjoys working with databases and information a positive individual who enjoys helping others find the tools they need to succeed a well-organized individual who can prioritize tasks and manage their area of responsibility an attitude of persistence and a “can-do” attitude someone who comes to the table with solutions and effectively resolves issues and conflicts in a positive manner a positive, personable individual who connects well with all types of people to build lasting and productive business relationships a flexible individual who is willing and able to adjust to the inevitable changes in the insurance market and learn new information a professional individual who remains calm, defuses difficult situations, and focuses on the goal of creating and maintaining positive relationships a highly intelligent individual who can figure out new software programs and solve problems Knowledge, Skills, and Abilities ensure the accuracy of relevant NCC databases effectively navigate a Customer Relations Management (CRM) system and related data sources communicate effectively by phone and in writing work quickly and knowledgeably with Microsoft Office Suite products, including Excel effectively organize and prioritize, meet all deadlines, and deliver results Responsibilities serve as the focal point for contract-related issues and troubleshoot issues effectively act as the direct liaison of NCC to national insurance providers and uplines develop a thorough knowledge of the products available, remain up to date on all changes to these products contact carriers daily to resolve issues and provide timely data entry updates understand SFG & NCC processes to ensure a smooth transition of acquired clients effectively collaborate with carriers to understand and document their processes and requirements to develop a streamlined experience for agents and their clients handle confidential and sensitive information with discretion and tact Basic Job Requirements: AS or equivalent work experience Document processing experience Computer and internet proficiency, especially proficiency with Microsoft Office Suite Intermediate or higher skills in Excel, including VLOOKUPs and pivot tables Experience working with and manipulating databases with large amounts of data Proficient communication in English (verbal and written); excellent grammar and spelling Able to sit for long periods, able to enter information by keyboard at a reasonable rate of speed, able to hear well over the phone, and able to see and read information on a computer screen and printed documents Experience that May Help You to be Successful in this Job BA/BS preferred database super-user customer service and troubleshooting experience administrative support experience with a heavy emphasis on data entry/review and accuracy experience with the healthcare insurance industry contracts administration (this is not contract negotiation) mortgage processing or another role in which legal documents are processed _____________________________________________________________________________ NCC (www.
nccagent.
com) is a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents.
We specialize in Senior insurance products and find satisfaction in knowing that our understanding of our products and the information we share with our agents ultimately helps Seniors across the country navigate the sometimes-confusing world of insurance options and make the best possible decisions for their present and future.
This position requires interaction with people and technology while either standing or sitting.
To best serve our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.
While performing the duties of this job, the team member must be able to sit for extended periods (position is primarily sedentary), be able to enter information by keyboard at a reasonable rate of speed, must have acute hearing ability, must be able to see and read information on a computer screen and printed documents, must be able to speak, understand, and write English fluently, and must have the ability to perform repetitive hand motions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
• Phone : NA
• Location : Knoxville, TN
• Post ID: 9057827188
